SHIPPING / DELIVERY
As a service to our customers, KOKET will arrange the shipping of orders via one of our preferred carriers. All charges are proforma and will be included on the final balance due notice.
If the customer chooses to manage their own freight and delivery, KOKET must be notified of the specific details of the movement. The handling fee for "customer's own" pick-up of $100.00 will be added to the customer’s balance.
Ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s and all claims for freight damage must be made within 48 hours of receipt.
If customer selects their own freight carrier, freight claims must be filed directly with the selected carrier. KOEKT is not responsible for a customer’s own or third party freight damage and claim.
RECEIPT OF PRODUCT & INSPECTION OF PRODUCT
DI highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation. All crated goods must go through a professional receiver such as a receiving warehouse. A receiving warehouse acts as an agent for the client and is responsible to note any damage and assist the owner with filing a freight claim when any damage is found. A qualified receiving person should be present to accept products when delivered directly to a home.
A signature on the BOL upon receipt of the products confirms that the products are received in good condition unless exception is made on the BOL. If the merchandise is refused upon delivery for quality or damage issues, the receiver should contact KOKET immediately.
If you are unable to inspect the merchandise at the time of receiving the shipment, note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier or the manufacturer as determined upon inspection of the products.”